Sunder Ramachandran
You learnt early in life that lying was bad, but despite such early conditioning, adulthood has probably taught you to see things in slightly grayer tones. In a resume, everyone wants to present his or her experience in the most attractive light, but information cannot be fiction. Whether you're exaggerating job accomplishments or creating complete fabrications, lying is simply a bad idea. This might be one of the dumbest and the most damaging thing you could do in your career but did you know that more than 53 per cent of all job applicants lie to some extent on their resumes (According to society of Human resource managers: www.shrm.org).
Recently a National daily reported that Wipro had fired some employees for faking their CVs and also filed police complaints against head hunting agencies helping them. Such incidents have also been reported in technology majors like IBM.
"This trend is seen across sectors but is more rampant in the technology companies (IT & ITES) as they are always on a hiring spree and pressures to ramp up lead to compromises on the quality front," says Kapil Murdia, who works with a global executive search firm.
If you think that this may only be prevalent at the lower levels, the recent incident involving David Edmondson who was the CEO of Radio shack (A US based electronics retail giant) for 11 years comes as a shocker. He agreed to the fact that he lied about his educational credentials on his resume and was asked to leave by the board of directors.
Tragically, those who don't lie on their resumes stand to lose jobs to those who do. That's where most candidates go wrong and are tempted to give in to peer pressure or exploitation at the hands of a headhunter. But, it is important to remember that it is what you do with the document, rather than what the document can do for you. The resume is only a marketing tool.
"I know many people who have faked work experience that they don't really have in order to join at a senior level or to be able to negotiate a higher package. It's no big deal in our sector," says Lakshmi Bonata 24, a business process executive with Bangalore based Honeywell Technologies.
Aside from any moral or ethical implications, chances are that you'll get caught when you lie. Here's how:
· Your current employer can easily call your previous employers. It may be just to get information for transferring your insurance policy or provident fund, but if you have lied about your previous job profile or work experience, you'll get busted.
· Even though you're changing jobs, you're probably not changing industries. Companies in the same industry often have common forums. Employers often belong to the same professional associations, or have common networks. An offhand mention that you were the sales executive, not the sales manager, and you'll be cleaning out your desk.
· If you lied about your degree, your company may check your college's alumni list. Or someone at your new company will really be an alumnus, and they're going to bust you.
· If you think you are smart and really creative and invent previous experience or employers, modern day information networks, investigation firms, reference checks make humiliating you quick, easy, and cost effective.
"My friend got away with it, so can I" is usually the starting point when candidates start thinking of tampering their resumes says Ravdeep Manchanda, a Recruitment Manager with a leading BPO which hires candidates for Telephone sales and customer service. The only way a "fake" can get through any hiring process is if the process fails. Most often it is because of the people participating in the process.
The demand supply equation in the ITES and IT sectors has resulted in companies relying heavily on recruitment consultants. These consultants stand to earn anywhere between 4000 for placing a front line associate in a call centre to over 50,000 for an executive with five to eight years of experience.
"We usually conduct telephonic interviews for call centre associates and hiring candidates is quite tough as the numbers required are large and there are pressures to ramp up from the client. We were shocked to learn that some consultants were actually providing scripts and FAQ guides to candidates to crack these telephonic rounds," says Ruchika Malhotra, a telephone recruiter with a US based BPO which operates call centres in India. The recruitment firms have their counter ready and claim that it is hypocritical for a prospective employer to insist on applicants being entirely honest while they regularly conceal relevant job details.
The prospective candidates are sandwiched between the companies need to hire candidates in large numbers and the malicious intentions of the recruitment consultants to make the most of this situation.
"Theres nothing wrong with putting the best possible shine on your actual experience, but fabrications will eventually come back to haunt you. It's stupid really. It just depends how much a company wants to spend on checking backgrounds. Most people get by because companies don't look that hard. Its more common than you would think," says Malancha Barua, a Senior HR manager with a transaction processing BPO. There are a lot of "little white lies" on resumes and applications. A whole lot have to do with reasons for dismissal and covering up gaps in employment. Most large companies use a third party to do background checks. Most do degree confirmations and employment checks. Minor things are usually overlooked for ex: Some employers will choose to overlook if you have stated that you posses advanced computer skills as long that does not become a handicap in your job, but a fake degree or phony job history will definitely get you busted.
In this maze what should a candidate ideally be doing? Are there any alternate ways of polishing ones resume while remaining truthful?
· Go for certified professionals and pay well. Don't go for manpower consultants or headhunters who believe that fool proof is spelled full proof
· Avoid consultants and recruiters who promise a job without multiple interview rounds. Ad campaigns like "Get a job offer instantly, only one H.R round" are very common. Tread with caution when you see such offers being doled out.
· Do not sign any documents without reading them thoroughly; a lot of manpower consultants may even fake the written assessments on your behalf in order to get you the offer letter. The short term approach may land you in big trouble later.
· Don't rely just on recruiters and ad responses as your primary job-search strategy. Use networks and referrals to make contacts at your target companies. Do more than the typical "job applicant" and take some initiative, it will surely get you noticed.
· Have confidence in your actual credentials. Most people who lack confidence feel that their perceived shortcoming is screamingly obvious to everyone, because they themselves are so focused on it. Usually it's not that noticeable or is a small blip. Lead with your strengths and be ready to discuss why you don't have a degree or a skill, if asked
· Be sure your resume focuses on what you have accomplished and what you're capable of doing. If you have any education, or work experience, you can present yourself in a way that employer's will find your resume attractive without having to fabricate anything.
Lying on your resume can come back to haunt you - sometimes even many years down the road. Don't fall into that trap. Instead, reduce the issue by using being creative about marketing yourself and don't let it stall your search.
So cheers to all those honest people out there who are sticking to facts and demonstrate integrity when it comes to applying for jobs.
Sunder works with a leading BPO and can be reached at sunder.ramachandran@gmail.com. The views expressed are personal